Refund policy

Return and Replacement Policy

Welcome to Reloop Gadgets. We want you to be completely satisfied with your shopping experience with us. Please read our policy carefully to fully understand how we handle replacements for wrong or defective items.

Overview of Our Policy

  No Monetary Refunds: Please note that we do not offer monetary refunds under any circumstances. We exclusively provide product replacements for eligible wrong or defective items.

  Exclusion of Electronics: Electronic products are strictly not covered under this replacement policy and are entirely ineligible for returns or replacements.

Strict Eligibility Criteria for Replacement

To successfully qualify for a replacement, your order must strictly meet all of the following conditions:

  The item you received must be provably wrong (such as an incorrect item or color delivered) or demonstrably defective upon arrival.

  Providing an unboxing video is strictly mandatory for processing any claim. Without an uninterrupted unboxing video clearly displaying the package opening and the product issue, your request cannot be approved.

  You must submit your replacement request within 48 hours (2 days) of delivery. Any requests submitted after this 2-day window will be automatically rejected.

 The returned product must not show any signs of damage due to misuse, abuse, or normal wear and tear.

Step-by-Step Replacement Request Process

 Contact Support: Reach out to our team immediately within 48 hours of your delivery by emailing us at reloopgadgets@gmail.com with your order details and the mandatory unboxing video.

  Ship the Item Back: If instructed, you will be required to securely package and ship the item back to our designated warehouse facility. We will provide you with the correct warehouse return address upon request.

  Verification and Dispatch: Once our team receives the returned item, inspects it, verifies the issue, and receives the proper return slip, your brand-new replacement will be processed and sent out at no extra cost to you.

Replacement Shipping Details

 Zero Shipping Fees: We cover all replacement shipping costs so you do not have to pay anything extra.

  Delivery Destination: The replacement item will be carefully shipped out and delivered directly to your original delivery address.

If you have any further questions or need assistance with a replacement claim, please do not hesitate to contact us at reloopgadgets@gmail.com.